Payment Policy
At Herbzen, we are committed to providing a secure and transparent payment experience. This Payment Policy explains how payments are processed when you place an order through our website.
Payment Method
All payments on Herbzen are securely processed through Stripe.
The payment methods available during checkout are those supported and displayed by Stripe at the time of your purchase.
Currency
All prices on our website are displayed in U.S. Dollars (USD).
If your bank account uses a different currency, your financial institution may apply its own exchange rate and any applicable conversion fees.
Payment Authorization
Payment is authorized and processed at the time your order is placed.
Orders will only enter processing after successful payment authorization. If payment cannot be completed or is declined, your order may be delayed or canceled.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email with your purchase details.
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Pricing Accuracy
We make every reasonable effort to ensure that all product prices and information are accurate.
If a pricing error or technical issue is identified before your order is shipped, we reserve the right to cancel the order. If payment has already been processed, a full refund will be issued to your original payment method.
Order Changes and Cancellations
If you wish to modify or cancel your order, please contact us within 24 hours of placing your order.
Requests received after an order has entered processing or has been shipped may not be accommodated. If eligible, you may request a return in accordance with our Returns & Refund Policy.
Payment Security
Your payment security is important to us.
All transactions are securely processed through Stripe, which uses industry-standard encryption and security measures to help protect your payment information during transmission.
Herbzen does not store your complete credit or debit card information on its website.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Once approved, refunds are processed within up to 8 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.
Please refer to our Returns & Refund Policy for complete refund eligibility and processing details.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Business Name: Herbzen
Business Email: support@herbzen.store
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)
- Saturday: Closed
- Sunday: Closed
Chat Support: Available 24/7
Business Address:
10735 Cat Mountain,San Antonio Texas 78251,United States