Privacy Policy

Effective Date: August 1, 2026

At Herbzen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when using our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

You may voluntarily provide information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment-related information processed during checkout

Order Information

When you make a purchase, we may collect:

• Products ordered
• Order number
• Purchase date
• Payment status
• Shipping information

Device and Usage Information

We may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referral source

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Communicate about your order.
• Respond to customer service inquiries.
• Process returns and refunds.
• Improve our website and customer experience.
• Detect and help prevent fraud or unauthorized transactions.
• Comply with legal obligations.

We only use your information for legitimate business purposes consistent with this Privacy Policy.

Payment Information

Payments are securely processed through Stripe.

Herbzen does not store your complete credit or debit card information. Payment information is handled securely by our payment processor in accordance with its own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Maintain website functionality.
• Improve website performance.
• Understand how visitors use our website.
• Support analytics and security.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with trusted service providers that help us operate our business, including:

• Stripe (payment processing)
• FedEx (order delivery)
• Website hosting and technical service providers
• Analytics and website performance providers
• Government authorities or law enforcement when required by applicable law

These service providers are only given the information necessary to perform their services.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill your orders.
• Provide customer support.
• Meet legal, tax, accounting, and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your applicable state or local laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request information about how your data is used.
• Opt out of certain communications where applicable.

To exercise any applicable privacy rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of websites that are not owned or operated by Herbzen. We encourage you to review the privacy policies of those third-party websites before providing personal information.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will take reasonable steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will become effective when posted on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Business Name: Herbzen

Business Email: support@herbzen.store

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)

• Saturday: Closed
• Sunday: Closed

Chat Support: Available 24/7

Business Address:
10735 Cat Mountain,San Antonio Texas 78251,United States