Shipping Policy

At Herbzen, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review the information below before placing your order.

Shipping Locations

Herbzen currently ships only within the United States. At this time, we do not offer international shipping.

If an order is placed with a shipping address outside the United States, we may be unable to process it and the order may be canceled.

Free Shipping

We offer free standard shipping on all orders delivered within the United States. There are no additional shipping charges applied during checkout unless otherwise stated.

Order Cut-Off Time

Orders are processed based on the following cut-off time:

• Order Cut-Off Time: 1:00 PM (GMT-5)

Orders placed before 1:00 PM (GMT-5) on a business day will begin processing as soon as possible.

Orders placed after 1:00 PM (GMT-5), on weekends, or on recognized holidays will begin processing on the next business day.

Processing Time

After your order is successfully placed, it will be prepared for shipment.

• Processing Time: 1–2 Business Days

Processing includes order verification, product preparation, packaging, and shipment arrangements. During periods of higher order volume, processing may occasionally require additional time.

Transit Time

Once your order has been shipped, it will be delivered according to the carrier’s transit schedule.

• Transit Time: 4–5 Business Days

Transit times are estimates and may vary depending on your delivery location, weather conditions, carrier operations, or other circumstances beyond our control.

Estimated Delivery Time

The estimated delivery time combines both processing and shipping transit.

• Estimated Delivery Time: Approximately 7 Business Days

While most orders arrive within this timeframe, delivery dates are estimates rather than guarantees.

Shipping Carriers

Herbzen ships orders within the United States using FedEx.

The shipping carrier is selected to help ensure reliable delivery based on your order and delivery location. Once your order has been shipped, you will receive tracking information (when available) so you can monitor your shipment’s progress.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours after shipment to appear.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

If an incorrect or incomplete address is provided, shipping delays or unsuccessful delivery may occur.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update your address before the order is shipped. Once an order has been dispatched, address changes may no longer be possible.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing it.

We will do our best to accommodate your request if the order has not yet entered processing or shipment.

Once an order has been processed or shipped, changes or cancellations may no longer be possible. If eligible, you may still request a return after receiving your order in accordance with our Returns & Refund Policy.

Late or Delayed Packages

Although we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Severe weather conditions
• Carrier transportation delays
• High shipping volumes
• Public holidays
• Natural disasters
• Unexpected operational disruptions

If your tracking information shows no movement for an extended period or your package has not arrived within a reasonable time after the estimated delivery date, please contact us. We will work with the shipping carrier to investigate the shipment and assist you whenever possible.

Please note that Herbzen is not responsible for carrier delays caused by events beyond our reasonable control, but we are committed to helping resolve delivery issues.

Lost Packages

If your package appears to be lost during transit, please contact us with your order number.

We will coordinate with the shipping carrier to investigate the shipment. If the carrier confirms that the package has been lost, we will work with you to determine an appropriate resolution in accordance with the carrier’s investigation and our store policies.

Damaged Packages

If your order arrives visibly damaged or you receive an incorrect item, please contact us within 20 days of delivery.

To help us resolve the issue efficiently, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging, if applicable

We will review your request and provide the appropriate assistance as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Business Name: Herbzen

Business Email: support@herbzen.store

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)

• Saturday: Closed
• Sunday: Closed

Chat Support: Available 24/7

Business Address:
10735 Cat Mountain,San Antonio Texas 78251,United States