Terms of Service

Effective Date: August 1, 2026

Welcome to Herbzen. These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products from our store. By using our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

About Herbzen

Herbzen offers decorative home products, including Artificial Greenery and Decorative Basket collections. We are committed to providing accurate product information, transparent policies, and dependable customer service.

Eligibility to Use Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under the applicable laws of your jurisdiction.

Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate.

Please note:

• Product colors may appear slightly different depending on your device or screen settings.
• Product dimensions may vary slightly due to the manufacturing process.
• Product availability may change without prior notice.

We reserve the right to correct typographical errors, pricing errors, or inaccurate product information when necessary.

Pricing and Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Payment must be successfully completed before an order can be processed or shipped.

If a payment cannot be authorized or completed, the order may be delayed or canceled.

Order Acceptance

After you place an order, you will receive an order confirmation email acknowledging that your order has been received.

Receipt of an order confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse an order when necessary, including but not limited to:

• Payment authorization issues
• Incorrect pricing caused by technical errors
• Product availability
• Suspected fraudulent activity
• Inaccurate shipping information

If payment has already been collected for a canceled order, a full refund will be issued to the original payment method.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing your order.

We will make every reasonable effort to accommodate your request if the order has not yet entered processing.

Once an order has been processed or shipped, changes or cancellations may no longer be possible. If eligible, you may request a return after delivery in accordance with our Returns & Refund Policy.

Shipping

Herbzen currently ships only within the United States.

Estimated delivery times are provided for convenience and are not guaranteed. Delivery may occasionally be affected by factors beyond our reasonable control, including carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Additional shipping information is available in our Shipping Policy.

Returns and Refund

Our Returns & Refund Policy explains the eligibility requirements, return process, refund timelines, and customer responsibilities.

By placing an order, you acknowledge that returns and refunds are subject to the conditions described in our Returns & Refund Policy.

Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, designs, and other materials, is the property of Herbzen or its content providers and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, or used without prior written permission, except where permitted by law.

Acceptable Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with the security or functionality of the website.
• Upload malicious software or harmful code.
• Misrepresent your identity or provide false information.
• Use automated systems to disrupt website operations.

Limitation of Liability

To the fullest extent permitted by applicable law, Herbzen shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will become effective once they are published on this page. Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Business Name: Herbzen

Business Email: support@herbzen.store

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)

• Saturday: Closed
• Sunday: Closed

Chat Support: Available 24/7

Business Address:
10735 Cat Mountain,San Antonio Texas 78251,United States