Returns & Refund Policy
At Herbzen, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains when returns are accepted, how refunds are processed, and what to expect throughout the return process.
Return Window
We accept return requests within 20 days of the date your order is delivered.
To be eligible for a return, the item must be returned within this 20-day period.
Eligible Returns
We accept returns for both:
- Defective or damaged products
- Non-defective products if you decide the item is not suitable for your needs
Returned items should be in their original condition whenever possible, including all original packaging and accessories.
Non-Returnable Items
For hygiene, safety, or other practical reasons, some items may not be eligible for return if they have been used, altered, damaged after delivery, or are missing original components.
If a return cannot be accepted, we will explain the reason after reviewing your request.
Return Process
To request a return, please contact our customer support team within the return window.
Please include:
- Your order number
- A brief description of the reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Our team will review your request and provide return instructions.
Please do not return any item without first contacting us, as this may delay the processing of your return.
Return Shipping
For customer preference returns (non-defective products), the customer is responsible for the cost of the return shipping label.
If the return is the result of a Herbzen error, including:
- You received the wrong item
- The item arrived damaged
- The item is defective upon delivery
Herbzen will provide or cover the cost of the return shipping label.
Exchanges
We do not offer product exchanges.
If you wish to receive a different item, you may return the eligible product in accordance with this policy and place a new order separately.
Restocking Fee
No restocking fee is charged.
- Restocking Fee: $0
Refunds
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Refund Processing Time
- Refund Processing Time: Up to 8 Business Days
After the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, credit card provider, or payment service.
Late or Delayed Refunds
If you have not received your refund after 8 business days, we recommend:
- Checking your bank account again.
- Contacting your credit card provider or payment provider, as some financial institutions require additional processing time.
- Contacting your bank for information regarding pending transactions.
If you have completed these steps and still have not received your refund, please contact us and we will be happy to assist you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 20 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, if applicable
We will review your request and work with you to provide an appropriate resolution.
Order Cancellations
Orders may be canceled within 24 hours of being placed.
After this period, or once an order has entered processing or has been shipped, cancellation may no longer be possible.
If your order cannot be canceled, you may still request a return after delivery if it meets the conditions outlined in this policy.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Business Name: Herbzen
Business Email: support@herbzen.store
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)
- Saturday: Closed
- Sunday: Closed
Chat Support: Available 24/7
Business Address:
10735 Cat Mountain,San Antonio Texas 78251,United States